BAX® Q7: How to View and Export Logs

The video demonstrates how to view and export log files for troubleshooting with diagnostic support.

1. Accessing Logs:
   • Navigate to the Diagnostics tab.
   • Click View Log File to open a dialog box with log data for the instrument.
2. Filtering Logs:
   • Select logs from the previous month (or previous three months if requested).
   • Use the "Only show items since" box to set the date range (e.g., from October 6, 2023, to November 6, 2023).
   • Click Search to display the filtered logs.
3. Exporting & Sending Logs:
   • Click Save to File, choose a save location, and confirm.
   • Email the log file to diagnostics.support@hygiena.com, including your case number.